PSO Workforce Certification

AQIPS sets the industry-standard for PSO workforce competencies and professional development for a thriving community of PSO Workforce professionals. 

* * * * *

The Certified PSO Workforce (CPSOW) course is a detailed, instructional program for PSO Workforce.  This course educates PSO workforce on legal duties and professional responsibilities under the Patient Safety Act as well as how the statutory protections work to protect patient safety work product and healthcare providers.  PSO Workforce course graduates can expect to design innovative real-world programs for their members to improve patient safety and the quality of patient care delivery in the current environment healthcare environment.  The program consists of 6 webinars, , practice exam and an extensive certification exam.

This detailed curriculum will allow PSO Workforce to:

• Understand, the PSWP and Provider protections including Privilege, Confidentiality and Immunity.
• Develop a working knowledge of PSO/PSES concepts as well as Patient Safety Activity principles and protections.
• Implement advanced PSES program implementation strategies, including policies and procedures and diagramming for peer and analysis programs and safe-tables.
• Review of tools for security risk assessments.
  • Interactive case studies, scenarios, and group discussion to implement problem solving skills to be responsible to current and future problems in healthcare.
  • Create tools that permit sharing of PSWP among providers through-out the healthcare continuum.
  • Foster patient centered quality – to follow patients in their journey throughout a healthcare system.
  • Review of important PSWP case law.

Upon completion of the course and passing the exam, graduates will receive a PSO workforce certificate. Confidentiality and PSQIA Update Training is required on an annual basis to maintain Certification Status.

 6 WebEx Training Modules: 

• Module 1: Professional Responsibility  
• Module 2: Basics of PSQIA Operation and Terms 
• Module 3: PSES Processes and PSWP Pathways, Including Patient Safety Event Report Investigation Scenarios 
• Module 4:  Disclosures/Uses of PSWP
• Module 5: Practical Application, including Peer to peer scenario and case law learnings  
• Module 6:  Confidentiality/Security Training 
   ________________________ 

Module 1:  Professional Responsibility

This module provides an overview of the PSO workforce’s legal duties, professional responsibilities, and workforce competencies under the Patient Safety Act and Rules.

Training Objectives:  

• Discover what are the Goals of the PSO Workforce Certification Program 
• Learn what is the role of PSO Workforce, including the Authorized Official 
• Isolate the Legal duties of PSO Workforce  
• Identify PSO Workforce Professional responsibility to participating providers.  
• Focus upon the special knowledge (competencies) needed by PSO Workforce
   _____________________________ 

Module 2: Basics of PSQIA Operation and Terms 

The Patient Safety Act institutes new processes and new statutory definitions. This module provides an introduction on how the Patient Safety Act processes are used to improve patient safety and the quality of patient care delivery.

Training Objectives:

• Explore Patient Safety Act terms and definitions
• Discover how the Patient Safety Evaluation System operates and how Patient Safety Activities function within the Patient Safety Evaluation System
• Learn how to design a PSES for reporting, analyzing and discussing PSWP

Module 3:  PSES processes and PSWP Pathways, including event report investigation scenarios and designing innovative programs.  

 Training Objectives:

• Explore how Patient Safety Activities function within the Patient Safety Evaluation System
• Learn how each of the three PSWP definitional pathways operate and the requirements for each
• Consider strategies to improve the effectiveness of the Patient Safety Evaluation System.

__________________________________________________________

 Module 4:  Disclosures/uses of PSWP

The PSQIA is a disclosure statute that permits the protected disclosure of PSWP to healthcare providers and professionals for patient safety activities while maintaining the confidentiality of PSWP and privacy rights for healthcare providers. 

 Training Objectives:

• Identify the disclosure permissions for providers and PSOs and learn how they operate.
• Explore how principles of just culture are used in determining when to make a disclosure to law enforcement and for use of PSWP in criminal proceedings.
• Learn how to use the disclosure permission to make disclosures to Oversight agencies, when desired.
• Discuss how to disclose PSWP to patients while maintaining the protections for the PSWP.
• Learn how to “use” PSWP within the legal entity for any purpose.

The Patient Safety Act was designed to permit PSOs and health care providers to create innovative programs to improve the quality of patient care delivery.

Training Objectives:

• Learn how to conduct safe-tables using disclosure permissions and the deliberations and analysis pathway to create feedback and solutions in a learning system.
• Learn how to design PSES programs for provider entities to improve the quality of patient care.

__________________________________________________________

Module 6:  Maintaining the Confidentiality and Security of PSWP

The Patient Safety Act requires that Patient Safety Work Product (PSWP) be confidential and not be disclosed by anyone holding the PSWP, except as permitted by law. 

Training objectives:

• Review the Confidentiality and security requirements for PSWP.
• Learn how and when do the confidentiality protections attach.
• Identify who are subject to the confidentiality protections.
• Be able to distinguish permissible from impermissible disclosures and create disclosure agreements to document permissible disclosures.

 For more information about the certification program and exam, contact us.